FREQUENTLY ASKED QUESTIONS
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
We currently only ship to United States.
ALL ORDERS ARE PROCESSED SAME DAY OR WITHIN 1-2 BUSINESS DAYS. SHIPPING TIME IS 1-2 BUSINESS DAYS DEPENDING ON LOCATION.
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on laces-supply.com
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier.
Returns and exchanges
We recommend requesting a return for the item you'd like to return via the contact form. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.
Please ship it back to the address on the original package:
2235 SOUTHWEST BLVD SUITE A, GROVE CITY,
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered.
Please allow up to 7 business days for the refund to be processed back to your original form of payment.